United Way 2-1-1 has been helping Connecticut residents get connected to the health and human services they need for 37 years. For that reason, Governor Dannel Malloy has proclaimed February 11, 2013 to be 2-1-1 day in the State of Connecticut.
Here are some facts about United Way 2-1-1:
- 2-1-1 is Connecticut's statewide, confidential, multilingual information and referral service available 24 hours a day, 365 days a year, providing information and access to health and human services and crisis intervention by dialing 2-1-1 or visiting www.211ct.org.
- 2-1-1 became a reality in 1976 when Connecticut United Ways joined in partnership with the State of Connecticut to establish 2-1-1 (formerly Infoline).
- 2-1-1 has the state's most comprehensive, up-to-date database of health and human services provided by both nonprofits and government agencies.
- For 37 years, 2-1-1 has been there to help people in Connecticut to access a variety of human and social services each day, ranging from childcare to affordable housing, support for a homebound parent to food or crisis counseling and much more.
- 2-1-1 assists the state Division of Emergency Management and Homeland Security and many other departments in responding to emergencies and natural disasters.
- 2-1-1 handles thousands of calls each year relating to suicide prevention and crisis intervention, and is fully certified by the American Association of Suicidology.
- 2-1-1 serves as a gateway to programs and services such as Birth to Three, Help Me Grow, HUSKY health insurance, Child Care, and Emergency Mobile Psychiatric Services.
- 2-1-1 answered more than 410,000 calls and had more than 640,000 visits to www.211ct.org in 2012. Of those calls, 21,943 came from New London County resulting in 30,692 service requests. Many times, a single call will result in more than one service request.
United Way 2-1-1 was established as Infoline in 1976 as a public/private partnership of United Way and the State of Connecticut. By the mid-eighties, it had gained national recognition as a model system and was the first state in the U.S. to offer the free service on a statewide basis. Nationwide, more than 86% of the population has access to health and human services resources via 2-1-1.